Unified Communications (UC) is a commonly used term for the integration of disparate communications systems, media, devices and applications. This potentially includes the integration of fixed and mobile voice, e-mail, instant messaging, desktop and advanced business applications, Internet Protocol (IP)-PBX, voice over IP (VoIP), presence, voice-mail, fax, audio video and web conferencing, unified messaging, unified voicemail, and whiteboarding into a single environment offering the user a more complete but simpler experience.

Unified communications in action

Given the sophistication of unified communications technology, its uses are myriad for businesses. It enables users to know where their colleagues are physically located (say, their car or home office). They also have the ability to see which mode of communication the recipient prefers to use at any given time (perhaps their cell phone, or email, or instant messaging). A user could seamlessly set up a real-time collaboration on a document they are producing with a co-worker, or, in a retail setting, a worker might do a price-check on a product using a hand-held device and need to consult with a co-worker based on a customer inquiry. With unified communications, instant messaging and presence could be built into the price check application, and the problem could be resolved in moments.

Business benefits of unified communications

Unified communications helps businesses, small and large alike, to streamline information delivery and ensure ease of use. Human delays are also minimised or eliminated, resulting in better, faster interaction and service-delivery for the customer, and cost savings for the business. Unified communications also allows for easier, more direct collaboration between co-workers and with suppliers and clients, even if they are not physically on the same site. This allows for possible reductions in business travel, especially with multi-party video communications, reducing an organisation's carbon footprint.

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